The Heartfelt Charm Collar | for Dogs & Cats

Shipping Information 🚚

Free Worldwide Shipping

We are delighted to offer FREE shipping worldwide with tracking for all orders. No hidden costs, no sales tax - just straightforward luxury delivered to your doorstep.

Processing & Delivery Times

Processing Time: 2-4 business days
Shipping Times:

• USA & Canada: 6-14 business days
• Europe: 8-14 business days
• Australia & New Zealand: 8-14 business days
• Rest of World: 10-20 business days

Order Tracking

Once your order ships, you'll receive a tracking notification via email. If you encounter any issues with tracking or haven't received your notification, please contact us at contact@mergava.com, and we'll promptly assist you.

Delivery Delays

While we strive to meet all delivery estimates, occasional delays may occur due to customs processing or carrier issues. If your package seems excessively delayed, please reach out to us and we'll investigate immediately.

📦 Returns & Exchanges

Return Policy

At MERGAVA, we stand behind our products. However, due to our business model and to maintain competitive pricing, we have the following return conditions:

We accept returns within 30 days of delivery for:

• Damaged or defective items
• Incorrect items received

Non-Returnable Items:

• Earrings (for hygiene reasons)
• Sale items or items purchased with discount codes
• Custom or personalized orders

Return Process

1. Contact us within 20 days of delivery at contact@mergava.com
2. Provide your order number and photos of the issue
3. We'll guide you through the return process

Return Shipping Costs

Important: While we offer free shipping on all orders, customers are responsible for return shipping costs unless the return is due to our error (wrong item sent) or product defect.

Refund Processing

Approved refunds will be processed within 5-7 business days after we receive the returned items. Refunds will be issued to your original payment method.

Order Processing

Orders are processed in the order they're received, typically within 1-2 business days. Orders placed Friday through Sunday will be processed the following Monday.

Order Validation

All payments are validated before order processing. Your card will be charged before dispatch. If payment authorization fails, we cannot process your order.

📞 Contact Us

For any questions about shipping, returns, or your order:
Email: contact@mergava.com

We're committed to ensuring your MERGAVA experience is exceptional and look forward to serving you!

Jewelry Care Guide

Preserve Your Perfection

At MERGAVA, each piece is crafted to become a part of your story. To ensure your jewelry retains its captivating brilliance for years to come, we invite you to follow this guide to mindful care. Every MERGAVA piece is protected by our 24-Month Warranty, a testament to our commitment to quality and durability.

The Foundations of Care

1. Wear with Wisdom

Your jewelry is designed for elegance, not endurance testing. We recommend removing your pieces during these activities:

• Sports & Gym Sessions
• Swimming & Bathing
• Cleaning (exposure to harsh chemicals)
• Applying Perfumes, Lotions, or Hairsprays

2. Storage Solutions: Preserve the Brilliance

• Store in a cool, dark, and dry place
• Use individual soft pouches or a lined jewelry box to prevent scratches and tangling.
• For silver pieces: Airtight containers or zip-lock bags significantly slow tarnishing
• Humidity control: Include silica gel packets in your storage to combat moisture

3. Cleaning Rituals: Maintain the Shine

• Gentle Cleaning: Use a soft, lint-free cloth for regular polishing
• Deep Cleaning: Use a mild jewelry-specific cleaner and a soft brush
• Frequency: Clean every few weeks, with more frequent care for daily-worn pieces like rings and bracelets

Material-Specific Guidance

Sterling Silver

• All MERGAVA silver features protective rhodium plating to resist tarnishing.
• Paradox of Silver: Regular wearing actually slows oxidation
• For long-term storage, sealed containers are essential

Gold Vermeil

• Avoid abrasive cleaners that can damage the gold surface
• Store separately to prevent scratching
• Wipe gently after each wear to remove oils and residues

Gemstone Considerations

• Sunlight Sensitivity: Amethyst, rose quartz, chalcedony, and smoky quartz may fade with prolonged sun exposure
• Chemical Sensitivity: Gemstones can be damaged by cosmetics and cleaning products

Frequently Asked Questions

Can I wear my MERGAVA jewelry every day?

Absolutely! Our pieces are crafted for daily elegance. However, we recommend removing them during vigorous activities to preserve their beauty.

How should I store jewelry while traveling?

Use a dedicated travel case with separate compartments. For delicate pieces, wrap them in soft cloths and keep them in your carry-on for security.

How often should I clean my jewelry?

We recommend gentle cleaning every few weeks. Daily-worn pieces may benefit from more frequent care to remove accumulated oils and dirt.

Can I wear jewelry in the shower?

We advise against it. Soap, shampoo, and hard water can cause buildup and gradually diminish the brilliant finish.

Our Promise to You

Your MERGAVA pieces are designed to be timeless. By following these simple care instructions, you ensure that each piece remains as captivating as the day you first wore it. Should you have any questions about caring for your specific piece, our dedicated team is always here to assist.

Contact Us: contact@mergava.com