TERMS & CONDITIONS
MERGAVA - TERMS & CONDITIONS
Last Updated: December 2024
1. INTRODUCTION
1.1 These Terms & Conditions govern your use of MERGAVA's website and services.
1.2 By accessing our site or making a purchase, you agree to be bound by these Terms.
2. COMPANY INFORMATION
2.1 MERGAVA is operated under applicable commercial laws.
2.2 Contact Information:
Email: contact@mergava.com
Response Time: Within 24 hours during business days
3. ORDER PROCESSING
3.1 Your order is confirmed when you receive our order confirmation email.
3.2 We reserve the right to refuse orders due to stock limitations, pricing errors, or suspected fraud.
4. PRODUCT QUALITY
4.1 Craftsmanship Excellence: Each piece is handcrafted with premium materials.
4.2 Natural Variations: As natural materials are used, slight variations in color and texture may occur, enhancing uniqueness.
4.3 Material Integrity: We use high-quality metals and stones, ensuring lasting beauty.
5. PRICING & PAYMENT
5.1 Prices are displayed in USD and include applicable taxes.
5.2 Accepted Payment Methods: Visa, MasterCard, American Express, PayPal, Apple Pay.
5.3 We conduct price verification before order confirmation.
6. SHIPPING & DELIVERY
6.1 Global Shipping: We ship worldwide with trusted carriers.
6.2 Delivery Times: Vary by destination (3-14 business days).
6.3 Customs & Duties: International customers are responsible for any additional customs fees.
7. RETURN & EXCHANGE POLICY
7.1 30-Day Return Window: Unworn items in original packaging may be returned within 30 days.
7.2 Non-Returnable Items: Personalized/engraved pieces and worn items.
7.3 Return Process: Contact our team at contact@mergava.com for return authorization.
8. WARRANTY & QUALITY PROMISE
8.1 24-Month Quality Guarantee: Coverage against manufacturing defects.
8.2 Claim Process: Provide order details and images of the concern to contact@mergava.com.
9. INTELLECTUAL PROPERTY
9.1 MERGAVA owns all website content, designs, and branding.
9.2 Unauthorized reproduction of any content is strictly prohibited.
10. USER CONTENT
10.1 By sharing content with #MERGAVA, you grant us limited rights to feature it.
10.2 You confirm ownership of all shared content.
11. LIABILITY
11.1 MERGAVA's liability is limited to the order value.
11.2 We're not liable for indirect damages or delays beyond our control.
12. GOVERNING LAW
12.1 These Terms are governed by applicable e-commerce regulations.
12.2 Disputes will be resolved through friendly consultation.
13. POLICY UPDATES
13.1 We may update these Terms periodically.
13.2 Continued use after changes constitutes acceptance.
For any questions regarding these Terms, contact us at:
Email: contact@mergava.com