Money Back
Money Back Guarantee
Your Satisfaction, Guaranteed
At MERGAVA, we pour exceptional craftsmanship and meticulous attention to detail into every piece. We are so confident that you will adore your purchase that we back it with our 14-Day Money-Back Guarantee on your first order.
This guarantee is our commitment to a risk-free and confident start to your MERGAVA journey.
How It Works
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Contact Us: Within 14 days of your purchase date, please email us at contact@mergava.com with your order number.
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Review Process: We will review your request and respond within 2-3 business days.
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Return Authorization: If approved, you will receive a Return Authorization (RA) number and our return shipping address.
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Refund Processing: Once we receive the returned item in its original, unworn condition, we will process your refund.
Guarantee Terms & Conditions
To ensure this guarantee remains sustainable and fair for all our customers, please note the following terms:
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Eligibility: This guarantee is exclusively valid for your first order with MERGAVA and must be claimed within 14 days of the original purchase date.
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Return Costs: The customer is responsible for the return shipping cost. A 25% administration and restocking fee will be deducted from the refund total to cover processing and inspection costs.
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Exclusions: This guarantee does not apply to:
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Items purchased during a sale period.
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Orders placed using any discount or promotional code.
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Subsequent orders after your first purchase.
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Our Commitment to Quality
This guarantee reflects our unwavering belief in the quality of our designs. We are dedicated to ensuring your MERGAVA experience is nothing short of exceptional.
For any questions, our customer care team is here to assist at contact@mergava.com.