Shipping & Returns Policy

Shipping Information 🚚

Free Worldwide Shipping

We are delighted to offer FREE shipping worldwide with tracking for all orders. No hidden costs, no sales tax - just straightforward luxury delivered to your doorstep.

Processing & Delivery Times

Processing Time: 2-4 business days
Shipping Times:

  • USA & Canada: 6-14 business days

  • Europe: 8-14 business days

  • Australia & New Zealand: 8-14 business days

  • Rest of World: 10-20 business days

Order Tracking

Once your order ships, you'll receive a tracking notification via email. If you encounter any issues with tracking or haven't received your notification, please contact us at contact@mergava.com, and we'll promptly assist you.

Delivery Delays

While we strive to meet all delivery estimates, occasional delays may occur due to customs processing or carrier issues. If your package seems excessively delayed, please reach out to us and we'll investigate immediately.

📦 Returns & Exchanges

Return Policy

At MERGAVA, we stand behind our products. However, due to our business model and to maintain competitive pricing, we have the following return conditions:

We accept returns within 30 days of delivery for:

  • Damaged or defective items

  • Incorrect items received

Non-Returnable Items:

  • Earrings (for hygiene reasons)

  • Sale items or items purchased with discount codes

  • Custom or personalized orders

Return Process

  1. Contact us within 20 days of delivery at contact@mergava.com

  2. Provide your order number and photos of the issue

  3. We'll guide you through the return process

Return Shipping Costs

Important: While we offer free shipping on all orders, customers are responsible for return shipping costs unless the return is due to our error (wrong item sent) or product defect.

Refund Processing

Approved refunds will be processed within 5-7 business days after we receive the returned items. Refunds will be issued to your original payment method.

Order Processing

Orders are processed in the order they're received, typically within 1-2 business days. Orders placed Friday through Sunday will be processed the following Monday.

Order Validation

All payments are validated before order processing. Your card will be charged before dispatch. If payment authorization fails, we cannot process your order.

📞 Contact Us

For any questions about shipping, returns, or your order:
Email: contact@mergava.com

We're committed to ensuring your MERGAVA experience is exceptional and look forward to serving you!