Yes! We offer free worldwide shipping with tracking on all orders. No hidden costs, no surprises. We run discounts and promotions all year, so stay tuned for exclusive deals.
Processing Time: 2-4 business days
Delivery Time: USA & Canada: 6-14 business days Europe: 8-14 business days Rest of World: 10-20 business days
Absolutely! You'll receive a tracking number via email once your order ships. If you have any issues with tracking, contact us immediately.
Returns & Exchanges
We offer a 14-day money-back guarantee on your first order for damaged or defective items. Please note:
Return shipping costs are the customer's responsibility
A 25% restocking fee applies to all returns
Earrings and sale items cannot be returned
Contact us within 14 days of delivery at contact@mergava.com
Provide your order number and photos of the issue
We'll guide you through the simple return process
Approved refunds are processed within 5-7 business days after we receive your returned items.
Jewelry Care💎
Store in a cool, dry place away from direct sunlight
Avoid contact with perfumes, lotions, and chemicals
Clean with a soft, dry cloth regularly
Remove before swimming or showering
Yes! Every MERGAVA piece comes with a 24-month warranty against manufacturing defects.
Pet Accessories 🐾
Premium vegan leather and durable nylon
Hypoallergenic and skin-friendly materials
Secure, non-toxic clasps and buckles
Adjustable for a perfect, comfortable fit
At MERGAVA, we offer a complete luxury lifestyle collection for your beloved companions:
🐕 For Dogs:
Designer Collars - Style and safety combined
Comfort Harnesses - Perfect for walks and adventures
Matching Leashes - Complete the coordinated look
Fashionable Hats - Sun protection with sophisticated style
Pawfect Sunglasses - UV protection for those sunny adventures
🐈 For Cats:
Elegant Collars - Lightweight and comfortable
Stylish Harnesses - For safe outdoor exploration
Designer Leashes - Matching sets for coordinated outings
Chic Headwear - Optional accessories for photo-perfect moments
Each product includes detailed size charts. For personalized sizing advice, contact our pet specialists at contact@mergava.com with your pet's measurements.
Absolutely! All our pet accessories undergo rigorous testing for:
Strength and durability
Comfort and safety
Material quality and longevity
Gently wipe with a damp cloth
Use mild soap for deeper cleaning
Air dry completely before next use
Avoid harsh chemicals or machine washing
We recommend inspecting regularly and replacing when you notice:
Signs of wear or fading
Weakened clasps or buckles
Reduced adjustability functionality
💳 Orders & Payment
We accept all major credit cards, ShopPay, PayPal, and AfterPay for your convenience.
Contact us within 2 hours of placing your order, and we'll do our best to accommodate your request. Unfortunately, we cannot guarantee changes once processing begins.
Absolutely. We use industry-standard encryption and never store your payment details.
General Questions
Currently, we don't offer personalized pieces to maintain our quality standards across all collections.
We merge heritage-inspired designs with modern elegance, offering accessible luxury without compromising on quality or craftsmanship.
We'd love to hear from you! Visit our "Become a Partner" page to learn about our ambassador program.
We're here to help! Contact our dedicated support team:
Email: contact@mergava.com Response Time: Within 24 hours