HELP & FAQS

Yes! We offer free worldwide
shipping with tracking on all orders. No hidden costs, no surprises.
We run discounts and promotions all year, so stay tuned for exclusive deals.

• Processing Time: 2-4 business days
• Delivery Time:
  - USA & Canada: 6-14 business days
  - Europe: 8-14 business days
  - Rest of World: 10-20 business days

Approved refunds are processed within 5-7 business days after we receive your returned items.

We offer a 14-day money-back guarantee on your first order for damaged or defective items. Please note:

• Return shipping costs are the customer's responsibility
• A 25% restocking fee applies to all returns
• Earrings and sale items cannot be returned

1. Contact us within 14 days of delivery at contact@mergava.com
2. Provide your order number and photos of the issue
3. We'll guide you through the simple return process

• Store in a cool, dry place away from direct sunlight
• Avoid contact with perfumes, lotions, and chemicals
• Clean with a soft, dry cloth regularly
• Remove before swimming or showering

Yes! Every MERGAVA piece comes with a 24-month warranty against manufacturing defects.

• Premium vegan leather and durable nylon
• Hypoallergenic and skin-friendly materials
• Secure, non-toxic clasps and buckles
• Adjustable for a perfect, comfortable fit

At MERGAVA, we offer a complete luxury lifestyle collection for your beloved companions:

🐕 For Dogs:

• Designer Collars - Style and safety combined
• Comfort Harnesses - Perfect for walks and adventures
• Matching Leashes - Complete the coordinated look
• Fashionable Hats - Sun protection with sophisticated style
• Pawfect Sunglasses - UV protection for those sunny adventures

🐈 For Cats:

• Elegant Collars - Lightweight and comfortable
• Stylish Harnesses - For safe outdoor exploration
• Designer Leashes - Matching sets for coordinated outings
• Chic Headwear - Optional accessories for photo-perfect moments

Each product includes detailed size
charts. For personalized sizing advice, contact our pet specialists at
contact@mergava.com with your pet's measurements.

Absolutely! All our pet accessories undergo rigorous testing for:

• Strength and durability
• Comfort and safety
• Material quality and longevity

• Gently wipe with a damp cloth
• Use mild soap for deeper cleaning
• Air dry completely before next use
• Avoid harsh chemicals or machine washing

We accept all major credit cards, ShopPay, PayPal, and AfterPay for your convenience.

Contact us within 2 hours of placing your order, and we'll do our best to accommodate your request.
Unfortunately, we cannot guarantee changes once processing begins.

Absolutely. We use industry-standard encryption and never store your payment details.

Currently, we don't offer personalized pieces to maintain our quality standards across all collections.

We merge heritage-inspired designs with modern elegance, offering accessible luxury that doesn't compromise on quality or craftsmanship.

We'd love to hear from you! Visit our "Become a Partner" page to learn about our ambassador program.

We're here to help! Contact our dedicated support team:

Email: contact@mergava.com

Response Time: Within 24 hours

"Your satisfaction is our masterpiece."